Presenting modified Servqual model to evaluate flight attendant services: Iran Air case study
نویسندگان
چکیده
منابع مشابه
The Restless Flight Attendant
Flight Attendant Fatigue: A Quantitative Review of Flight Attendant Comments Avers, Katrina; Nei, Darin; King, S. Janine; et al. U.S. Federal Aviation Administration Civil Aerospace Medical Institute (CAMI). Report no. DOT/FAA/AM-11/16. 23 pp. October 2011. Available on the Internet at . Fatigue has emerged as an import...
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ژورنال
عنوان ژورنال: Journal of Airline and Airport Management
سال: 2019
ISSN: 2014-4806,2014-4865
DOI: 10.3926/jairm.130